Terms & Conditions

Acceptance of Terms

This Agreement contains the complete terms and conditions that apply to your participation in our site. If you wish to use the site including its tools and services please read these terms of use carefully. By accessing this site or using any part of the site or any content or services hereof, you agree to become bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the site or use the content or any services in the site.

Modifications of Terms of Use

Amendments to this agreement can be made and effected by us from time to time without specific notice to your end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.

Intellectual Property Rights

You hereby acknowledge all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site. You will not acquire any right, title, or interest in or to the site except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.


You agree not to disclose information you obtain from us and or from our clients, advertisers, suppliers and forum members. All information submitted to by an end-user customer pursuant to a Program is proprietary information of LDL. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.

This agreement is a contract between the customer (“you”) and LDL, ABN 577 556 260 13 ( “LDL”), 22 Ventnor St, Balwyn North, VIC 3104 Australia.

Please read the following terms and conditions carefully before placing your order with LDL. By completing and submitting the customer order form online and using the LDL service, you acknowledge that you have read and agree with the terms and conditions outlined below.

For Gift Certificate, please review the terms and conditions on their product pages before proceeding with your order.

LDL reserves the right at all times to make changes to the LDL Terms and Conditions, stock offers, bonuses and rewards at its sole discretion without prior notice.

1. Definitions

The following apply to these Terms and Conditions:

  1. Agreement means an agreement between you and LDL to supply Goods.
  2. Delivery Address means the address to which the Goods are to be delivered as stated on the Order.
  3. Goods means Goods described in an Order (including Packages, Workshops, Events, Gifts and Gift Cards).
  4. Order means an order by you to purchase Goods from LDL.
  5. Personal Information includes, but is not limited to your name, Delivery Address and payment details.

2. Price of Goods and payment

All gift and purchase prices quoted are in Australian Dollars, and include GST. Prices shown do not include delivery and gift wrapping. You agree to pay the delivery and handling fee in respect to each product ordered and all applicable taxes in that regard. Note that Gift Certificates are simply downloaded as a PDF and are not shipped physically.

1) Variation

LDL reserves the right to change or alter prices of products without notice. The price applicable shall be the price applicable on the date the Goods are confirmed as ordered.

2) Method of Payment

You may use your MasterCard, Visa, American Express, Diners, or PayPal. LDL does not accept cheque payments for Goods. Payment must be cleared before the Goods are dispatched.

3. Refunds, Returns and Problems

1) Refund Policy

All hair orders, deposits and payments are non refundable for all hair purchases. LDL prides itself in custom making the hair just for you, and a lot of time and work goes into this process, including hand picking just the right hair extensions for you and making them fit your head perfectly. As such, we do not offer any refunds for any hair purchases.

2) Returns Policy

Due to hygiene concerns, hair that has already been installed/worn can not be returned as this violates Australian health regulations as well as the LDL standard of quality.

3) Problems with LDL Products and Services

At LDL, we stand by the quality of our products and services. The LDL quality assurance process includes testing the hair before it reaches you to make sure the hair is as expected. If there is a problem with the hair extensions that LDL provided, installed or maintained, LDL is happy to assess your specific situation, review the extent of the problem, evaluate whether the problem was caused by LDL, and if LDL deems necessary, come to a decision on what can be done to rectify the situation. This decision is purely LDL’s to make, on LDL’s terms.

4. Delivery

Gifts and Gift Cards are only available for delivery in Australia. Please note that products, gifts and Gift Cards are delivered as an individual item and cannot be bundled together. As such a separate delivery fee applies for each item.

You may nominate a delivery week however LDL is unable to ensure or guarantee delivery on a nominated day.

Delivery Charges For deliveries in Australia a $10.00 delivery charge applies to each Product Purchase to be delivered and a $10 delivery charge per order applies for Gifts. For Gift Card purchases a flat delivery fee of $4.95 applies for up to a maximum quantity of 10 Gift Cards.

For deliveries outside Australia, the delivery charge will vary depending on the destination.

Risk & Title Risk and title in the Goods passes to you upon delivery of the Goods to your nominated Delivery Address.

Delivery Requirements

LDL does not make Goods available for collection.

Goods cannot be delivered to a P.O Box address.

A person must be at the Delivery Address to accept the goods on delivery. Anyone at the Delivery Address who receives the Goods shall be presumed to be authorised to receive the Goods on your behalf. If there is no-one at the Delivery Address or no-one of the appropriate age to receive the Goods (or the person is unable or unwilling to provide appropriate proof of age), a calling card will be left for you to collect the Goods from the post office.

LDL will not accept responsibility for late delivery or non-delivery due to incomplete or incorrect details provided.

5. Stock and Product Availability

All Goods featured on this site have been included in good faith on the basis that the Goods as described will be available at the time of the sale.

Please note that customer orders are not available should an item not be available.

LDL will use its best endeavours to ensure that all Goods ordered by you are supplied to you. If the Goods ordered by you are not readily available in stock, whenever possible LDL will offer you a comparable product of equal or greater value.

LDL reserves the right not to sell certain products to any person to which, or in any location where, the sale of certain Products is restricted or prohibited.

6. Delivery to Remote Locations

Delivery to some remote locations may take up to 10 business days

7. Cancellations

Orders may only be cancelled online within 24 hours from the time of placing the order, after which the Goods will be delivered and must be received and returned to an LDL store for a refund. Refunds will be processed in accordance with clause 6.

8. Returns

Should you wish to exchange or return an item purchased online (except Gift Cards, and Product Purchases), visit our LDL store located at 22 Ventnor St, Balwyn North, VIC 3104. Exchanges and returns will be processed in accordance with the current LDL Returns Policy.

Please note that Product purchased must be in its original packaging, unopened and in a saleable condition.

Gift Cards cannot be exchanged for another denomination or tender (ie cash). Gift Cards and cannot be refunded or returned, unless required by law.

Please note that delivery fees and handling fees are non refundable, unless required by law.

9. Gift Cards

These terms and conditions do not contain the full terms of use governing the use of your Gift Card. Please review the terms and conditions on the relevant product’s information page before proceeding with your order.

Gift Card terms & conditions apply, call LDL on 1300 289 882. Limit of $5000 per transaction.

10. LDL Referral Program

LDL Referral Program Members will receive Shopping Credits in accordance with the LDL Referral Program Terms and Conditions.

As a special bonus to LDL Referral Program Members, LDL Online will award LDL Referral Program Shopping Credits for the purchase of a Gift Card.

11. LDL Workshops

LDL Workshops and/or events online purchases are for use on set dates available that are selected. YOU WILL RECEIVE A LETTER 7 DAYS PRIOR TO COMMENCEMENT OF YOUR SEMINAR WITH ALL THE INFORMATION YOU WILL NEED.

All fees must be paid in full seven days before the commencement of the workshop.

LDL reserves the right to make changes to any programme as necessary up to and including cancellation with 24 hours notice.

By providing your payment details you authorise LDL to use those details to deduct all fees payable.

LDL reserves the irght to decline registration or admission to any course.

i am permitted to transfer my attendance to another date provided that I give written notice to LDL at least TWENTY ONE (21) days prior to previosuly scheduled date. if i do not give such prior written notice, the workshops may be forfeited.

I am permitted to transfer date of my workshops a maximum of TWO (2) times within TWELVE (12) months of the date of this contract.

If i do not attend this workshop within TWELVE (12) months of the date of this contract, the seminar will be forfeited

I warrant that during all such times whilst on the premises both my property and my person shall be at my own risk and I will not hold the company liable for any injury or loss of property whether caused by negligence of the Company, it’s servants or agents. I acknowledge that this is a binding agreement which wil not be cancelled by me. I acknowledge that the agreement may not be sold or transferred to any other person and that any fees paid are not refundable.

I agree that the workshop payments set out as above are payable when they fall due whether or not I avail myself of the workshop and that if any installment is overdue for a period of more than twenty on (21) days that the total balance then outstanding shall become due and payable immediately.

14. Applicable Laws

The laws of Victoria, Australia govern this agreement.

12. Privacy and Security

Personal information collected will be used for the purpose of processing the order, and may be shared with a third party delivery agent for the purposes of delivering your order. For further information regarding the LDL Privacy Policy, please click here.

13. Promotions and Discounts

LDL at its discretion, may honour promotions, discounts or offers currently available instore, however all advertised items are available only while stocks last unless otherwise stated in the advertisement.